🚚 Shipping Policy
At Peony Ceramics, we take great care to ensure your handmade ceramic pieces reach you safely and as promptly as possible. Please review our shipping policy and estimated delivery times below.
📧 Order Confirmation
Once your order is authorized and verified, you will receive a confirmation email. We begin preparing your handcrafted ceramics immediately after verification. Due to our fast processing, it may not be possible to modify or cancel your order, but we will do our best to accommodate requests.
🛠️ Processing Time
Please allow 2-5 business days to process your order. This timeframe does not include weekends or public holidays.
You’ll receive an estimated delivery window once your order has shipped.
Total delivery time = processing time + shipping time (not including customs delays, weekends, holidays, and any unforeseen circumstances)
Delivery Time
Delivery TimeOrder Processing: 2-5 Business Days.
Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.
🚢 Shipping
All Peony Ceramics pieces are handmade and shipped from Jingdezhen, China — the porcelain capital of the world. We ship internationally. See the table below for estimated delivery times and shipping costs.
✈️ Delivery Times & Costs
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States (Local) | US$6/ 7–20 business days | US$29.9 / 4–7 business days |
| United States (Expedited) | – | $29.9 / 5–7 business days |
| Canada | $8 / 10–20 business days | $29.9/ 5–7 business days |
| Mexico | $15 / 10–20 business days | $29.9 / 5–7 business days |
| Other Countries | Please contact us: info@peonyceramics.com | |
Note:
- Other countries not on the list, please see the actual payment page or contact our customer service.
- This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
⏱️ Need Faster Shipping?
If you require faster delivery, feel free to contact us to explore express options:
📧 info@peonyceramics.com
⚠️ Important Note
All shipping times are estimated from the date of shipment, not the order date. Actual delivery times may vary due to customs delays, incorrect addresses, or other factors beyond our control.