Terms & Conditions
- GENERAL
Welcome to peonyceramics.com. By using our website, you agree to abide by the terms and conditions set forth in this agreement (the “Agreement”). We reserve the right to modify the terms, services, and content on our site at any time, so please review these Terms and Conditions regularly. By continuing to use our website, you acknowledge and accept these changes. If you disagree with any part of these terms, please discontinue your use of the website.
To shop with us, you must be at least 18 years old. Accessing or using the site indicates your acceptance of all terms in this Agreement. If you disagree with any portion of these terms, please stop using the site.
Please also review our Privacy Policy regarding the collection and use of your personal information. We may occasionally contact you regarding updates, promotions, or changes to our products and services. You can unsubscribe at any time by following the link in the email or adjusting your preferences.
If you have any questions regarding our Terms & Conditions or Privacy Policy, feel free to contact us at info@peonyceramics.com.
- USE OF OUR WEBSITE
When you use our website, you agree to provide accurate, truthful, and complete information. You must be at least 18 years old, or use the site under the supervision of a parent or guardian. Peony Ceramics grants you a limited, non-transferable, and revocable license to access and use the site for personal, non-commercial purposes only. Any commercial use or use on behalf of a third party is prohibited unless explicitly authorized.
You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, or exploit any portion of the site without our prior written consent. You also agree not to upload any content that infringes intellectual property rights, is harmful, or contains any malicious code.
You are responsible for maintaining the confidentiality of your account information. If you believe your account has been compromised, please notify us immediately.
Peony Ceramics will comply with all local and international laws, and you are responsible for ensuring that your actions on the site comply with applicable regulations in your country, including customs requirements.
- DATA & INFORMATION POLICY
By placing an order, you agree to provide us with accurate contact information. Your personal data will be used to process your order and, if necessary, to communicate with you regarding your purchases.
We respect your privacy. For more information on how we collect and use your personal data, please refer to our Privacy Policy.
- ERRORS AND AMENDMENTS
If you detect an error in your personal data or order details, please update your information through the “My Account” section or contact us for assistance. If you notice an error after completing the payment process, please reach out to our customer service team as soon as possible.
While Peony Ceramics strives to ensure accurate product and pricing information, errors may occur. We reserve the right to cancel or refuse orders due to incorrect pricing or product information. If an error occurs, we will either contact you for instructions or cancel your order and notify you.
- PRICE AND PAYMENT
All prices on our website include applicable taxes (where required) and are correct at the time of listing. Delivery charges are not included in the price and will be added during checkout.
Prices may change, but once an order is confirmed, any changes will not affect that order. Peony Ceramics accepts payment via Visa, Mastercard, American Express, UnionPay, PayPal, and other secure online payment methods. Your payment details will be encrypted for security purposes. Charges will be made when your order ships.
- COLORS AND PRODUCT DISPLAY
We make every effort to display the colors and details of our products as accurately as possible. However, colors may vary depending on your monitor settings, and we cannot guarantee an exact match.
- SHIPPING & DELIVERY
We ship directly from our workshops in Jingdezhen, China, using reliable carriers. For multi-item orders, we may split the shipment based on availability.
Peony Ceramics aims to dispatch orders within 20 business days. Delays may occur during peak seasons or due to unforeseen circumstances. If you haven’t received your order within this time frame, please contact our customer service team at info@peonyceramics.com.
Risk of Loss: Title and risk of loss pass to the buyer once the package is handed over to the carrier. Claims for damage during shipping should be directed to the carrier.
- RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, we offer a full refund or exchange. Please contact us within 7 days of receipt for assistance.
Size or Color Issues: If the product doesn’t meet your expectations, we accept returns for items that are unused and in their original condition. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- REVIEWS AND COMMENTS
We welcome your feedback and reviews. By submitting a review, you grant Peony Ceramics the right to use, reproduce, and display your submission in connection with our products and marketing efforts.
You are responsible for the content of any review or comment you submit, and it must not infringe any third-party rights. We reserve the right to remove any inappropriate content.
- INTELLECTUAL PROPERTY
All content on the Peony Ceramics website, including but not limited to product images, descriptions, trademarks, and logos, is the intellectual property of Peony Ceramics or its licensors. You may not use these materials without explicit permission.
- FORCE MAJEURE
Peony Ceramics will not be liable for delays or failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
- LIABILITY AND LIMITATION
Our liability for any product purchased from Peony Ceramics is strictly limited to the purchase price of the product. We are not responsible for any indirect or consequential damages resulting from the use of our products.
- GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.